Weight and Height Limits

Weight and Height Limits

As we offer testing at over 300 locations, there are different versions of the machines which then have different height and weight limits. If you are concerned that you may be towards the capacity, please reach out to support@fitnescity.com and we can check your particular location. 

The weight limit for most BOD POD tests is 550lbs and a height of 7’. 

The weight limit for a DEXA is generally between 300-350lbs and a height of 6’4. 

There is not a weight or height limit for the RMR test. 

If you are concerned about your ability to complete a VO2 Max test, please review the pre-screening form and discuss with your doctor as needed. 

My Results are Wrong

My Results are Wrong

The wrong number is reported

In the rare case that your weight, height, gender or birth were misreported, please email us at support@fitnescity.com so that the issue can be amended quickly. 

My body fat percentage is wrong

If you are surprised by your total body fat percentage, no need to panic! Instead, please ensure you followed the test protocol.

If you followed the test protocol and still have questions about your results, schedule your follow-up call with the physician to go over your dashboard. It is not uncommon for people to be a little disappointed by their body fat percentage, however the physician can walk you through your results and answer questions about body fat, such as the differences between essential fat versus storage fat, the dangers of visceral fat, etc. 

If you complete your follow-up call with the physician and are still concerned about the accuracy of your results, reach out to us at support@fitnescity.com and we will investigate.

My resting metabolic rate is wrong

If you are surprised by your RMR, please ensure you followed the test protocol.

If you followed the test protocol and still have questions about your results, schedule your follow-up call with the physician to go over your dashboard. There are personal history and environmental factors that could have impacted your RMR, and the physician can discuss what those could be. 

If you complete your follow-up call with the physician and are still concerned about the accuracy of your results, reach out to us at support@fitnescity.com and we will investigate.

Testing with A Pacemaker or Implant

Testing with A Pacemaker or Implant

It is safe to do a DEXA scan, BOD POD test, SECA test, Hydrostatic Weighing test and Resting Metabolic Rate (RMR) with a pacemaker and/or implant. Please notify the test administrator before the test begins. 

If you have a pacemaker and want to do a VO2 Max test, it would be essential for you to have written permission from your primary care physician. The location could still refuse to administer the test if they feel that the risks are too high. 

Running Late

Running Late

If you're running late for your appointment, make sure to let the location know by calling the location's number which is provided in both your appointment confirmation and reminder emails (after the location address).

Note that while a grace period of 10 minutes is extended, whether a location is able to test someone arriving more than 10 minutes late is subject to circumstances, including the technician's availability and location's operating hours.

I Need to Cancel My Appointment

I Need to Cancel My Appointment

You can be cancel or reschedule at least 24+ hours before your appointment. Appointments cancelled or rescheduled less than 24 hours before the scheduled date/time will incur a fee (amount depending upon location). 

To cancel an appointment, send an email to support@fitnescity.com from your email on file, including the test type and appointment date. If you already know a preferred date for rescheduling, please include it in your email.

Frequency of Retesting to Measure Progress

Frequency of Retesting to Measure Progress

You've completed your first body composition assessment, well done!

Now you're wondering when you should get your next assessment scheduled in. It's very dependent on your goals, such as maintaining, gaining mass, or reducing mass. With that in mind, customers often choose to retest after 3, 4, 6, or 12 months. When you retest, your online dashboard will be updated to measure progress between assessments. 

 

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support@fitnescity.com | +1 888-348-6372

Customer Service Hours: Monday-Friday 9am-6pm EST

550 Broad St, 4th Floor, Newark, NJ 07102

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