The wrong number is reported
In the rare case that your weight, height, gender or birth were misreported, please email us at support@fitnescity.com so that the issue can be amended quickly.
My body fat percentage is wrong
If you are surprised by your total body fat percentage, no need to panic! Instead, please ensure you followed the test protocol.
If you followed the test protocol and still have questions about your results, schedule your follow-up call with the physician to go over your dashboard. It is not uncommon for people to be a little disappointed by their body fat percentage, however the physician can walk you through your results and answer questions about body fat, such as the differences between essential fat versus storage fat, the dangers of visceral fat, etc.
If you complete your follow-up call with the physician and are still concerned about the accuracy of your results, reach out to us at support@fitnescity.com and we will investigate.
My resting metabolic rate is wrong
If you are surprised by your RMR, please ensure you followed the test protocol.
If you followed the test protocol and still have questions about your results, schedule your follow-up call with the physician to go over your dashboard. There are personal history and environmental factors that could have impacted your RMR, and the physician can discuss what those could be.
If you complete your follow-up call with the physician and are still concerned about the accuracy of your results, reach out to us at support@fitnescity.com and we will investigate.