My Location Says Coming Soon
We're growing fast! Coming soon means that we aren't open yet but hope to be soon. Join the waitlist.
I Purchased a Package and Need to Schedule
Scheduling an Appointment
Whether you purchased a package or want to schedule a standalone test, you will use the scheduling link to request a preferred date/time as well as 3 alternate date/times of availability. We do our best to accommodate your requested times, however if said times are not available, we will contact you to reschedule.
My Location Closed
If your location closed and you already purchased an assessment, we would love to test you at an alternative location. Please check Our Map to find the next best location for you and let us know you would like to change by emailing support@fitnescity.com.
I Never Received my Follow-up Call
If you scheduled your follow-up call with the physician but never received your scheduled call, please let us know at support@fitnescity.com.
If you did a test with Fitnescity but never did a follow-up call, you can schedule a call via your dashboard. A 15-minute follow-up call with the physician is included in the purchase of every Fitnescity test.
My Appointment Was Rescheduled
When an appointment is rescheduled, it is usually to a time that you have entered into your Alternate Availability. This was done because the preferred, original appointment time was no longer available.
If your appointment was rescheduled to a time that was not listed in your Alternate Availability, it means that available appointment times are very limited and we wanted to get you a confirmed appointment time. If the new time does not work for your schedule, please let us know at support@fitnescity.com. We will usually contact you before rescheduling to a totally new time, so please check your email.
I Missed My Appointment
Completely missed your appointment? If we were not notified ahead of time that you would not be attending your appointment, you will be considered as a no-show and forfeit your appointment. A rescheduling fee will be applied.
If you would like to discuss further with our scheduling team, please contact support@fitnescity.com