*Some machine models are capable of giving more readings than others*

DEXA: If the model of the DEXA scan is not capable of giving one of the expected readings (total fat mass, total non-fat mass, segmented fat mass, segmented non-fat mass, total bone mineral density, visceral fat reading), it should be noted on the relevant location's webpage. 

Resting Metabolic Rate (RMR): While the primary purpose of and RMR test is to discover the resting metabolic rate, some metabolic carts are also capable of measuring respiratory quotient (RQ). If this measurement is an important factor for you, please let us know so that we can see if your nearest location provides this.

The DEXA will categorize loose skin as non-fat mass, along with muscles, organs, and blood. These measurement will not be added to the overall fat-mass.

We know that you're eager to have access to your result dashboard - and we're eager for you to have it! 

We process results as quickly as possible - you can expect to receive an email giving you access to your dashboard within 2 business days. If you have not, please check your spam folder. 

In the case that you do not have access to your dashboard within 2 business days, please contact us at support@fitnescity.com. 

Unfortunately, many metabolic carts used to measure resting metabolic rate (RMR) are not capable of measuring respiratory quotient (RQ). We include that informational piece on the dashboard for the occasions where the machine does provide an RQ reading.

If you want to ensure that the machine used to measure your RMR can also provide a RQ reading, please contact us beforehand via support@fitnescity.com.

Your results are absolutely private unless you give us express permission to share them. Email support@fitnescity.com with the name and email of whom you'd like to share your results with.

The wrong number is reported

In the rare case that your weight, height, gender or birth were misreported, please email us at support@fitnescity.com so that the issue can be amended quickly. 

My body fat percentage is wrong

If you are surprised by your total body fat percentage, no need to panic! Instead, please ensure you followed the test protocol.

If you followed the test protocol and still have questions about your results, schedule your follow-up call with the physician to go over your dashboard. It is not uncommon for people to be a little disappointed by their body fat percentage, however the physician can walk you through your results and answer questions about body fat, such as the differences between essential fat versus storage fat, the dangers of visceral fat, etc. 

If you complete your follow-up call with the physician and are still concerned about the accuracy of your results, reach out to us at support@fitnescity.com and we will investigate.

My resting metabolic rate is wrong

If you are surprised by your RMR, please ensure you followed the test protocol.

If you followed the test protocol and still have questions about your results, schedule your follow-up call with the physician to go over your dashboard. There are personal history and environmental factors that could have impacted your RMR, and the physician can discuss what those could be. 

If you complete your follow-up call with the physician and are still concerned about the accuracy of your results, reach out to us at support@fitnescity.com and we will investigate.