When an appointment is rescheduled, it is usually to a time that you have entered into your Alternate Availability. This was done because the preferred, original appointment time was no longer available.

If your appointment was rescheduled to a time that was not listed in your Alternate Availability, it means that available appointment times are very limited and we wanted to get you a confirmed appointment time. If the new time does not work for your schedule, please let us know at support@fitnescity.com. We will usually contact you before rescheduling to a totally new time, so please check your email.

Completely missed your appointment? If we were not notified ahead of time that you would not be attending your appointment, you will be considered as a no-show and forfeit your appointment. A rescheduling fee will be applied.

If you would like to discuss further with our scheduling team, please contact support@fitnescity.com

Being sick is awful, and missing your test? That's the worst! 

If you're under the weather, we do our best to reschedule your test for little or no fee. Give us as much notice as possible so that we can try to bypass rescheduling fees that are normally incurred.

Please note that in the scenario that a technician has been called in to perform your test and is not given enough notice for cancellation, oftentimes the technician still needs to be paid for the appointment, even if the test is not administered. The fee in your emails will be applied.