We know that you're eager to have access to your result dashboard - and we're eager for you to have it!
We process results as quickly as possible - you can expect to receive an email giving you access to your dashboard within 2 business days. If you have not, please check your spam folder.
In the case that you do not have access to your dashboard within 2 business days, please contact us at support@fitnescity.com.
Some states require a physician referral in order to get a DEXA scan for body composition. We know that going to the doctor can be time-consuming and expensive, so we are happy to handle this for you!
After checkout you will receive an email with the forms to complete. Then our staff physician will sing-off on your test.
The DEXA scan and BOD POD test are considered the most accurate means of measuring body composition, however results can still vary slightly from machine to machine, and from calibration to calibration. To best compare results when retesting:
Retest on the same machine at the same location
Mimic the circumstances each time you test, such as the time of day, clothing, etc.
Look for changes to your Percentile, rather than body fat percentage
Unfortunately, many metabolic carts used to measure resting metabolic rate (RMR) are not capable of measuring respiratory quotient (RQ). We include that informational piece on the dashboard for the occasions where the machine does provide an RQ reading.
If you want to ensure that the machine used to measure your RMR can also provide a RQ reading, please contact us beforehand via support@fitnescity.com.
If you didn't follow the test protocol, unfortunately the results won't be as accurate as possible.
If you have not yet tested, you can request to move the appointment to a later date. Please note that this could incur a fee if it is done within the 24 hour appointment window.
If you already completed your test and have realized that you did not follow test protocol, please bear in mind that your results could have been effected.
Your results are absolutely private unless you give us express permission to share them. Email support@fitnescity.com with the name and email of whom you'd like to share your results with.
support@fitnescity.com | +1 888-348-6372
Customer Service Hours: Monday-Friday 9am-6pm EST
550 Broad St, 4th Floor, Newark, NJ 07102
