May 1, 2023

Ivy Simon

I Got a Bill in the Mail

May 1, 2023

Ivy Simon

Rest assured, if you received a bill in the mail it was sent in error. Contact us at support@fitnescity.com and we will ensure it is cancelled.

May 1, 2023

Ivy Simon

I Forgot to Use a Promo Code

May 1, 2023

Ivy Simon

No problem! Send us an email to support@fitnescity.com and as long as the code is valid for your purchase, we'll refund the difference.

May 1, 2023

Fitnescity, Inc

I Need to Know the Cost of a Test

May 1, 2023

Fitnescity, Inc

Pricing varies by the test type and partner location. Click HERE to find a test near you. Then, select the test of your choice and click “add to cart” to view single test and package pricing options.

May 1, 2023

Ivy Simon

Can I Submit my Tests Through Insurance

May 1, 2023

Ivy Simon

You can purchase your tests using most HSA/FSA cards.

However, Fitnescity tests cannot be submitted through health insurance plans (PPO).

May 1, 2023

Ivy Simon

I am Looking for a Military Discount

May 1, 2023

Ivy Simon

We do offer a 10% discount on packages of any 2 tests for military members with the code MILITARY10P.

May 1, 2023

Ivy Simon

Is There a Fee for Rescheduling your Follow-Up Call

May 1, 2023

Ivy Simon

Is There a Fee for Rescheduling your Follow-Up Call

We require a 24 hour notice to reschedule the follow-up call free of charge. Late cancellations cause time slots to go unused, and longer wait times for other customers. If 24 hours notice is not given, there is a rescheduling fee of $25 incurred.

May 1, 2023

Ivy Simon

I Want to Use a Promo Code

May 1, 2023

Ivy Simon

We do promotions throughout the year and love for our customers to take advantage of them! We announce promotions in the announcement bar at the top of the website and include them in our weekly newsletters.

May 1, 2023

Ivy Simon

Fitnescity Does Not Accept Cash Payments

May 1, 2023

Ivy Simon

Fitnescity Does Not Accept Cash Payments

All Fitnescity tests require prepayment via credit, debit, or hsa/fsa card.