Job Type: Full Time or Intern.
Office location: Remote
At Fitnescity, we strive to provide a world-class customer experience. Your role will be to further grow customer happiness and engagement.
Responsibilities
· Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts.
· Lead and refine customer cohort analysis.
· Work closely with Operations to understand current customer pain points and implement initiatives to increase
customer happiness.
· Lead customer engagement end to end (newsletter, journal and other content).
· Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities,
prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results.
· Work with the team to unlock innovative, company-specific strategies for growth.
Qualifications
· You have an Undergraduate or a Master's Degree in Management.
· You have Growth / Marketing / Customer Engagement experience. You are good with numbers.
· You must be able to work in a competitive, fast-paced and dynamic environment.
· You should be comfortable working with little supervision (training will be provided).
· You have excellent writing skills (this is a strict requirement).
· You are familiar with the fitness and wellness industry.
Please include a short statement of interest with your resume. Thank you.
Contact information: jobs@fitnescity.com